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Course Overview
Successful Project Managers must be able to listen and communicate effectively with their teams and all levels of their organizations. It is important to understand communication needs across the project lifecycle, be able to assess a social situation, select an appropriate communication approach, and ultimately control the dialog to become effective at leading teams.
This course is part of the PMI Talent Triangle Fast Pass bundle and fulfills the Leadership segment (8 PDUs) of the PMI Talent Triangle for PMP credential holders.
Who Should Attend
This course is for any project manager looking to grow in their career by developing leadership and business acumen competencies in addition to their core project management skills.
Course Objectives
Learn tactics and techniques to boost emotional intelligence
Understand different question types and when to use them effectively
Learn active listening approaches and various listening styles
Review the Merrill & Reid Social Styles for reference
Identify visual, auditory, and kinesthetic communication approaches
Learn how to use a problem-solving listening framework
Understand best practices around project communications
Course Outline
1 - Understand communications across the project lifecycle
Communicate B.E.F.O.R.E. your project begins
Set realistic expectations using the D.A.N.C.E. framework
Identify and assess organizational communication channels
Describe the stakeholder journey
2 - Assess a social situation
Understand and use emotional intelligence
Practical application of the Merrill & Reid Social Styles
Determine the social status of participants
3 - Select an appropriate communication approach
Identify stakeholder informational needs
Assess stakeholders as visual, auditory, or kinesthetic
Understand listening styles
Determine means of communications
4 - Control the dialogue
Use correct question types
Actively listen
Interpret verbal, paraverbal, and nonverbal cues
Hermeneutics and Semiotics