Course Overview
This course is designed to give users an understanding and the skills to troubleshoot Windows 10. In this course, students will become familiar with the troubleshooting process and available tools, troubleshoot the boot process and drivers, trouble shoot login and user profile issues, troubleshoot network issues and group policies, and much more.
Course Objectives
Troubleshooting Overview, Troubleshooting the Boot Process and Drivers, Troubleshooting the Logon Process and User Profile Issues, Troubleshooting Networking Issues, Troubleshooting Network Resource Access Issues, Troubleshooting Group Policies, Troubleshooting Direct Access, Troubleshooting Lost Data, Troubleshooting Overview, Troubleshooting the Boot Process and Drivers, Troubleshooting the Logon Process and User Profile Issues, Troubleshooting Networking Issues, Troubleshooting Network Resource Access Issues, Troubleshooting Group Policies, Troubleshooting Direct Access, Troubleshooting Lost Data
Course Outline
2 - Troubleshooting Overview
- Working with Windows 10 in a Network
- The Framework of Troubleshooting
- Using the Task Manager, Resource Monitor, and Performance Monitor
- Using Reliability History, Event Viewer, and Steps Recorder
3 - Troubleshooting the Boot Process and Drivers
- Overview of the Boot Process
- Resolving BCD Issues
- Resolving a Hard Drive Related Boot Issue
- Identifying Drivers and Locations
- Troubleshooting Mouse Drivers
- Troubleshooting Keyboard Drivers
- Understanding Bit Locker
4 - Troubleshooting the Logon Process and User Profile Issues
- Understanding the Logon Process
- Resolving Broken Trust Issues
- Resolving No Authentication Servers
- Identifying User Profile Types
- Resolving Folder Redirection
5 - Troubleshooting Networking Issues
- Configuring the Windows 10 Client
- Identifying the Tools to Use
- Resolving DHCP Client Configuration Issues
- Resolving Client DNS Issues
6 - Troubleshooting Network Resource Access Issues
- Understanding NTFS Permissions
- Understanding NTFS and Shared Folder Permission Assignments
- Troubleshooting Shared File Access
- Understanding EFS
- Troubleshooting EFS
- Understanding and Troubleshooting Windows 10 Browsers
7 - Troubleshooting Group Policies
- Understanding Group Policies
- Understanding Group Policy Preferences
- Troubleshooting GPO Filtering
- Troubleshooting GPO Link Issues
8 - Troubleshooting Direct Access
- Understanding Direct Access
- Troubleshooting Direct Access
9 - Troubleshooting Lost Data
- Understanding User Data Issues
- Troubleshooting Data Loss Using File History