Course Overview

An organization improves its likelihood of success by effectively managing conflict. As a leader within your organization, you share in that responsibility. This course will help you cultivate the skills necessary to help manage conflict and ultimately to decrease the presence of conflict in the workplace.

Private classes on this topic are available. We can address your organization’s issues, time constraints, and save you money, too. Contact us to find out how.

Who Should Attend

This course is intended for any business professional who encounters conflict in the workplace.

Course Objectives

• Recognize the impact of conflict in the workplace by identifying your personal reaction and developing a healthy attitude toward conflict.
• Analyze conflict by assessing the situation and identifying the source of the conflict.
• Utilize effective communication techniques to manage conflict in a proactive manner.
• Resolve conflict by evaluating approaches, and determining and implementing an action plan with the best solution.

Course Outline