Course Overview

This course offers practical tools and techniques to win clients, create loyal advocates for your business, and deliver excellent customer service.

Private classes on this topic are available. We can address your organization’s issues, time constraints, and save you money, too. Contact us to find out how.

Who Should Attend

Operations managers, account representatives, customer service staff, help desk and technical support, and anyone working directly with customer will benefit from this course.

Course Objectives

• Define customer service in relation to both internal and external customers
• Recognize how your attitude affects customer service
• Identify your customer\'s needs
• Generate repeat business with outstanding customer service
• Build goodwill through in-person customer service
• Provide outstanding customer service over the phone
• Connect with customers through online tools
• Deal effectively with difficult situations

Course Outline