Course Overview

All projects introduce change into organizations which invariably change the way stakeholders work. Organizational change management (OCM) is about the people side of change – helping them let go of old practices and embrace the new. Through this interactive workshop, you will learn techniques to clearly define the change, generate support, assess organizational readiness, develop a change management plan, effectively address resistance, and identify the critical success factors to sustain the change once it is implemented. In short, you will leave class ready to participate as a valuable change agent in any change initiative.

Note: This course will earn you 7 PDUs.

Who Should Attend

This course is intended for anyone who is interested in organizational change management or likely to play an active role in an organizational transformation project. There are no prerequisites for this course.

Course Objectives

• Understand the key concepts associated with organizational change management
• Identify the drivers for a change initiative
• Use different techniques to assess the organization’s readiness for change
• Create a change management plan
• Establish an effective change network
• Learn how to effectively address resistance
• Develop a communication plan, internal marketing campaign, feedback strategy and training plan
• Determine key activities needed to sustain change behaviors and benefits

Course Outline