Course Overview

Discover the world of a Salesforce Administrator by working firsthand to configure and customize a Salesforce org. This 5-day class is designed for new admins. In the class, experts guide you through the important tasks and features that Salesforce Administrators encounter daily. You’ll learn about Salesforce’s architecture, how to manage users, and how to keep your org secure. Dive into best practices surrounding customization, set up automations to improve efficiency, and create reports and dashboards for data analysis.

NOTE: This course is offered in the standard 5-day format and also the extended 10-day format.

Who Should Attend

This class is ideal for new and beginner Salesforce System Administrators, as well as Trailblazers looking to increase their skills around the configuration, maintenance, and automation of a Salesforce org. This is also a great class for anyone looking to earn their Salesforce Administrator credential. 

Course Objectives

• Explain the Salesforce architecture and key terminology.
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• Use the application development lifecycle to define the process of managing an app’s development, from design to final release. 
• Compare different methods for granting users access to functionality and data. Build and customize applications to meet business requirements. 
• Describe use cases for data management and validation tools. 
• Analyze key performance indicators with reports and dashboards. 
• Automate business processes using key features and functionality. 
• Leverage the Salesforce ecosystem and resources to implement and maintain your Salesforce org.

Course Outline